The festive season means more cars on the road. Authorities in Malaysia are preparing for heavier traffic as people travel for Chinese New Year and Raya. With more vehicles on highways and busy roads, accidents are more likely to happen. Knowing what to do can protect you, your passengers, and your insurance rights.

 

Here are 8 simple steps to follow if you’re involved in a roadside accident during Raya 2026.

 

1. Stay Calm and Safe

 

Your first priority is safety.

Turn on your hazard lights right away to alert other drivers. If your car can still move and it’s safe to do so, drive it to the shoulder or a safer spot off the road. This helps prevent another crash or obstruction.

 

Avoid standing in traffic lanes. If you or anyone else is seriously injured, call 999 immediately for an ambulance.

 

2. Check for Injuries

 

Check yourself and your passengers for injuries first. If someone is hurt, do not try to move them unless there’s a danger (like fire). Wait for emergency help to arrive.

 

Keeping calm also helps others stay composed and reduces risks of further harm.

 

3. Alert the Police Within 24 Hours

 

In Malaysia, you must report road accidents to the police within 24 hours.

Visit the nearest police station and lodge an official report. The police statement is crucial for any insurance claim later.

 

Bring your vehicle details and as much information as possible. Try to describe what happened clearly and factually.

 

4. Take Clear Photos of the Scene

 

Before moving your car (if it’s still safe), use your phone to take photos. Capture:

 

• Positions of all vehicles involved
• Damage from close up and wide angles
• Licence plates clearly
• Road signs, junctions, traffic lights, and road conditions

 

This type of evidence helps with insurance claims and shows the accident conditions accurately when you submit your report.

 

5. Exchange Information With the Other Party

 

Be polite but focused on collecting important details from the other driver(s):

 

• Full name and phone number
• IC or passport number
• Vehicle registration number
• Insurance company and policy number

 

Do not admit fault or argue about who caused the crash at the scene. Save details for the police and your insurer to review later.

 

6. Speak to Your Insurer or Roadside App

 

Once the scene is documented and you’re safe, contact your motor insurer as soon as possible. Many insurers now offer digital roadside assistance through mobile apps or hotlines. These tools can:

 

• Help you call a tow truck
• Track your location via GPS for faster response
• Connect you to emergency services
• Guide you on next steps for your claim

 

This can reduce stress and prevent mistakes, especially under pressure.

 

7. Do Not Sign Anything Without Advice

 

Avoid signing any documents offered by other drivers, roadside agents, or third parties at the scene. Do not admit fault, agree to quick settlements, or let others handle your paperwork for you. These actions can later hurt your insurance claim or legal rights.

 

Insurance professionals advise waiting for official police and insurer guidance before agreeing to anything.

 

8. Arrange Repairs and Claim Submission

 

After police reporting and insurer notification:

 

• Request a copy of your police report
• Submit your claim to your insurer with supporting photos and documents
• Ask your insurer about approved workshops for repairs

 

If you follow the official process, your claim process can be smoother. Approved workshop repairs often help keep warranties valid, and insurers can assist you with assessment and adjustment.

 

Bonus Tip: Don’t Rush Into Quick Deals

 

During festive travel periods like Raya or Chinese New Year, many roadside vendors or claim fixers may approach accident scenes trying to offer “quick solutions.” These can sometimes lead to problems with your claim or higher costs. It’s safer to only work with your insurer or authorised service providers.

 

Final Thoughts

 

Getting into an accident is stressful, especially during a holiday season. But staying calm and following these steps can help you handle the situation smartly and protect your legal and insurance interests.

 

The essence is simple:

 

• Stay safe first
• Document everything
• Report to police and insurer quickly
• Avoid shortcuts that can hurt your rights

 

That way, your insurance claim process will be much easier, and you can focus on getting back on the road safely.